Give Feedback

The following information provides the basis for the review and evaluation of the advice and sign posting services of the staff, employed by Derby Bosnia-Herzegovina Community Association.

The Derby Bosnia-Herzegovina Community Association will consider only "relevant complaints":

the competence or fitness of a adviser who provide advice or services

the competence or fitness of person working under the supervision of the adviser employed by Bosnia-Herzegovina Community Association

alleged breaches of the rules of the relevant regulatory body

overall performance off the employed staff

overall satisfaction of the Bosnian "One Stop Shop" Centre

We would be very grateful if you would take a few minutes to complete our form and to give us your feedback how to improve our service:

(1): Was the service easy to access (i.e. was it easy to reach our staff or by calling into the "One Stop Shop" centre)?.

1 2 3 4 5

(2): Was the service helpful and friendly?

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(3): Were you informed by your advisor what was happening
       at each stage of your query?

1 2 3 4 5

(4): Was your case handled efficiently?

1 2 3 4 5

(5): Overall are you happy with the outcome of your case?

1 2 3 4 5